Frequently Asked Questions

EcoRing Singapore accepts pieces from any item category as long as they're from a luxury designer brand. This includes bags, small leather goods, watches, jewellery, clothing, shoes and all types of accessories (even branded fountain pens and homewares!). Click here to check out what our customers have been selling to us!

No, quite the opposite - EcoRing Singapore accepts items from a wide variety of luxury brands, including those that are normally rejected by other secondhand shops. The list of brands accepted is non-exhaustive and constantly evolving, so do drop us a Whatsapp if you are unsure whether your item can be accepted.

While the prices offered for new and unused luxury pieces are generally higher, EcoRing Singapore does accept certain old and even broken / defective pieces as long as they're from a luxury designer brand. EcoRing Singapore is also one of the few local secondhand shops that accepts pre-owned luxury items which do not come with the original receipt or authenticity card. If you have any used, vintage or defective piece from a luxury designer brand, drop us a Whatsapp to find out how much we can offer!

Disclaimer: Notwithstanding the above, please note that EcoRing reserves the right to reject certain pre-loved pieces due to the brand, condition, age of item model.

Unfortunately, EcoRing Singapore is not able to return or provide any buy-back options for any item(s) sold to us. Arranging for the customer to buy-back an item sold constitutes as a pawnbroken transaction under the Pawnbrokers Act. As we do not have a pawnbroking license, we are unable to provide any sale or re-purchase agreements in all circumstances.

No, EcoRing Singapore does not provide any authentication / certification services for branded luxury items. Any questions pertaining to the authenticity of your item(s) will not be entertained, as we are not affiliated with the brand of the item(s) in question.

Yes, you need to be at least 20 years old to sell your pre-loved luxury items with us. Please be advised that identity verification may be conducted in certain cases.

Generally, the prices offered by EcoRing Singapore are determined by the latest market trends and demand for each respective item models. We utilise price data for pieces of similar conditions through a variety of sources such as luxury auctions, industry reports and online marketplaces.

Yes of course - To receive an accurate price estimate for your items, it is important to drop us a Whatsapp with photos of your items taken from various angles and highlight any signs of use such as scratches, stains, odour, discoloration etc. Please also provide the list of accessories, if any, that comes along with each of your items (e.g. original receipt, authenticity card, packaging box, dustbag, etc.)

As items from certain brands may require specific details, our team will request for additional photos or details as necessary to provide an accurate estimate for your consideration. However as a rough guide, your pictures should include the following:

• Bags / Small Leather Goods – Pictures of exterior (front and back), interior, close-ups of handles, corners and straps (where applicable)
• Watches – Pictures of front and back of the watch face, close-ups of watch strap and buckles. Do provide us a photo of the guarantee as well for us to check the purchase year and model number.
• Jewellery – Pictures of the whole item, size, and weight if possible (for models with multiple sizes). Do let us know whether or not the item comes with any certification or not as well.
• Clothing / Shoes / Accessories – Pictures showing the whole design, any areas with signs of use. For clothing, do send us a photo of the tags as well (both brand name tag at the back and care tag inside).

Once our EcoRing Luxury Appraisers have assessed the actual conditions of your items, we will do our best to ensure that the final price offered is similar to the initial price estimate quoted over Whatsapp. However, kindly note that the initial price estimate is provided solely based on the images and details received from you, which at times may not be representative of the actual condition of your items.

Therefore, in order to minimize the gap between our initial price estimate and the final price offered, please provide us with multiple photos of your items taken from various angles and highlight any signs of use such as scratches, stains, odour, discoloration etc. Please also provide the list of accessories, if any, that comes along with each of your items (e.g. original receipt, authenticity card, packaging box, dustbag, etc).

EcoRing Singapore conducts each appraisal session for free* so you can find out how much your pre-loved designer items are worth without incurring any fees! All quotations are provided for free and on a non-obligatory basis, so there is still room for you to change your mind after receiving our final price offered.

*Except for cases where the total price estimate quoted over Whatsapp is less than S$100 and the Courier Pick-up option is selected. In such cases, a distance-based courier fee will apply.

EcoRing Singapore attends to all in-store customers on a first-come-first-serve basis, no appointment required. Please feel free to visit any EcoRing Singapore stores during our operating hours with the items that you'd like to sell.

For customers looking to sell regulated items (i.e. watches and jewellery), do remember to bring along your NRIC / Passport / Work Pass for verification purposes.

Before booking a Home Service appointment with EcoRing Singapore, please allow us to provide a price estimate for your items so that you can get a rough gauge of what to expect before our actual visit.

Kindly drop us a Whatsapp indicating that you'd like to opt for the Home Service option and send us multiple photos of your items taken from various angles. Please remember to highlight any signs of use such as scratches, stains, odour, discoloration etc. Please also provide the list of accessories, if any, that comes along with each of your items (e.g. original receipt, authenticity card, packaging box, dustbag, etc).

No, the Home Service option is provided by EcoRing Singapore for free.

Under this option, your items will be assessed remotely by our EcoRing Luxury Appraisers. Therefore, please request a price estimate for your consideration before scheduling for a pick-up at your preferred timing.

Kindly drop us a Whatsapp indicating that you'd like to opt for the Courier Pick-up option and send us multiple photos of your items taken from various angles. Please remember to highlight any signs of use such as scratches, stains, odour, discoloration etc. Please also provide the list of accessories, if any, that comes along with each of your items (e.g. original receipt, authenticity card, packaging box, dustbag, etc).

In the unlikely event that your items are damaged / lost in transit, EcoRing Singapore will compensate you based on the initial price estimate quoted over Whatsapp. If a price range had been provided, compensation will be made in accordance to the highest value of our estimated range.

In most cases, the Courier Pick-up option is provided by EcoRing Singapore for free. However, if the total price estimate quoted over Whatsapp for your items is less than S$100, a distance-based courier fee will apply.

The general lead time for delivery ranges between 1 to 2 workings days. Our EcoRing Luxury Appraisers will assess the actual conditions of your items as soon as they're received and provide the final offer price thereafter. Any changes or delay to the delivery schedule will be promptly communicated via Whatsapp.

Yes, all EcoRing Singapore quotations are provided for free and on a non-obligatory basis. If you decide not to sell after receiving the final offer price, you can opt to have your items returned to you at no additional cost.